Refund policy

Return Policy for Mugsy Bakes

At Mugsy Bakes, we're here to make your experience as delicious and easy as our products. Here’s how we handle returns:

No Returns, No Problem: Because our goodies are crafted with care, we don't accept returns. But don’t fret—if something’s not quite right, we’ve got your back!

Our Commitment to You: If you’re not over the moon with your purchase, reach out to us at hello@mugsybakes within 7 days of receiving your order. We’re all ears and ready to find a solution to make things right.

How We Can Help:

• Exchange: We’ll happily swap it for a replacement.

• Refund: In some cases, we may offer a refund if it’s the best way to make things right.

• Store Credit: Or, snag some store credit to try something new.

What We Need from You: To help us help you:

• Keep your order info handy.

• If possible, snap a quick pic of the issue—it helps us understand how to fix it.

Oops, Did We Slip Up? If your order arrives damaged or there's a mix-up, let us know right away. We’ll fix it faster than you can say "OMG, this Mugsy is amazing!"

Get in Touch: Questions? Reach out to our friendly customer service team at hello@mugsybakes.com. We’re here Monday through Friday, eager to brighten your day.

Policy Updates: Like a good recipe, our policies may evolve. Any changes will be posted on our website and take effect immediately.

Stay Connected: You can always find this policy on our website at www.mugsybakes.com/return-policy. Thanks for being part of the Mugsy magic!